Rokkit is comitted to protecting and respecting your personal information and data. It is important to us that you are made aware of how we collect and process your information when you access our services, your privacy rights and how you are protected legally.
Rokkit may collect information about you in relation to your access and use of our website www.rokkit.io and www.rokkit.live, (the “Websites”), our management and registration applications and mobile applications (the “Applications”) and email communications with you (such as customer support requests, polls and surveys) in which you may provide personal data to Rokkit.
“You” refers to individuals who access and use the Platform in a personal capacity or as a representative of a company for which they are engaged in a professional capacity.
You are able to review and change the information we hold about you at any point by accessing the updating the profile section of the platform. By updating your profile information you will help us to provide you with the most relevant services via the platform.
The platform will contain links to third party websites, applications, content and services. By clicking on a link to a third party website, application, content or service you may allow those third parties to collect, store or share data about you.
We are not responsible for the privacy statements of any third party, or the way in which they collect or use your data.
Rokkit will not share your data with a third-party service provider without your express permission.
Rokkit provides a platform that you can access to register for and attend live online events and on-demand viewing of online events. In using the platform you may choose to interact with third parties in the form of other attendees, partners, sponsors and event organisers. We do not participate in any service or contract for services that you choose to enter into with a third party via the platform, and you accept all responsibility in determining that any services you choose to make use of are suitable for you and legally permissible.
Personal Information is any information collected on or through our platform that may be used to identify, personally contact you or make recommendations about how to best use the platform.
We collect information that you provide to us directly, for instance when you create an account, communicate with us, complete a form, update your profile information or update your preferences. This information includes:
Identity Data including our name, username, password, email address, location, company name and job role.
Contact data including email address, location and telephone number.
Profile data includes your username, password, service preferences, interests, survey & poll responses and order or purchase history.
Communications and Marketing Data includes your preferences related to receiving communication from us about the platform, and your preferences related to receiving marketing from us and third party platform partners or sponsors.
2.2 Information we collect through your use of the platform
When you use the platform we automatically collect electronic information about you including:
Usage data which includes information related to your use of the platform, such as the time, duration, frequency and usage behaviour
Technical data which includes your internet protocol (IP) address, your login data, browser type and version, hardware information, time zone setting and location, browser plug-in types and versions, operating system, and other technology on the devices you use to access the Rokkit platform.
Transactional data which includes information about orders you have made and products or services you have accessed via the platform. Please note that we not collect and store credit or debit card data on our platform. Any payments made for our services are collected by [name of third party such as Stripe] on their secure payments server. All card details are encrypted and securely stored by [name of third party such as Stripe]
Aggregated data which does not reveal your personal identity, such as demographic or statistical data about your use of the platform, which can be shared as anonymised information with a third party and is not considered by law as personal data.
Where we are required by law or under the terms of an agreement we have with you to collect personal data, and you fail to provide it, we may not be able to perform an agreement or offer access to our platform or services.
When you interact with us, for instance by email, by filling in forms, by registering or updating an account or subscription on our platform, by requesting marketing from us, by entering a promotion or survey or by providing us feedback, we directly collect information from you. This includes information such as Identity, Contact, Profile and Communications and Marketing data.
We also collect information through automated technologies or interactions, for instance we collect Technical, Usage, Transactional and Aggregated data when you use the Rokkit platform. This information may be collected through the use of server logs, cookies and other technologies.
We will use your personal information in order to provide you with access to and use of our platform and services, including:
Identity and Contact data will be used in order that we can enter into a contract to provide a you with a service
Identity, Contact, Profile and Communications and Marketing Data will be used in order that we can:
Reasons for using this data may include:
Identity, Contact, Transactional and Communications and Marketing Data will be used to:
Use of this data will enable us to:
Identity, Contact, Profile, Usage, Marketing and Communication and Technical data will be used to:
Identity, Contact, Profile, Usage and Technical data will be used in order to:
Identity, Contact, Usage, Technical, Profile and Marketing and Communications data will be used in order to:
You will receive marketing communications from us if you have indicated a preference to receive them, have used or purchased services from us through the platform and have not opted out of receiving such marketing.
If you choose to interact with any third party on the platform we will ask for your express opt-in permission before sharing your data with that third party.
At any point you are able to ask us or third parties to refrain from sending you marketing communications by contacting the sender or unsubscribing via a link within email communications. If you choose to opt-out of receiving marketing communications from us we may still send you important non-promotional messages, such as those about your account or our ongoing contract for services.
You can choose to disable or refuse some browser cookies. Please note that doing so may result in elements of our platform not functional correctly or becoming inaccessible.
Where required by law, we may process your information without your knowledge or consent, in compliance with the rules outlined above.
Rokkit may share your personal information for the purposes set out in section 4, with a third party as follows:
We may use aggregated data so that we can improve and tailor our platform and services, monitor and make improvements, collect demographic information, analyse user behaviour and detect suspicious or fraudulent transactions. In doing so some information in aggregated and anonymised format may be passed to third parties.
Rokkit is based within the European Economic Area (EEA). In the performance of services with you we may need to transfer your personal information outside of the EEA. When we do so, an appropriate degree of protection will ensured by having at least one of the following safeguards in place:
If you would like further information on specific mechanisms used by us when transferring your personal data out of the EEA, please contact us.
It is a priority of Rokkit to safeguard the security and privacy of your personal information. We have implemented appropriate security measures prevent unauthorised access to our systems in order to prevent personal information being lost, stolen, altered, disclosed or accessed in an unauthorised manner. Access to your personal information is limited to employees, contractors, agents or third parties with a business need. They are subject to a duty of confidentiality and are only permitted to process your data on our instructions. Whilst we take reasonable steps to protect your personal information, no method of electronic transfer storage guarantees complete protection or is 100% secure, and there is always some risk when you share your personal information online. We will inform you and all applicable regulators of any breaches to personal information where legally required to do so.
We may retain your personal information for a longer period should we need to investigate a complaint, or believe there is a reasonable prospect of litigation in respect of our relationship with you.
We may retain your personal information for as long as required by law, and comply with legal, tax, audit or regulatory obligations.
In certain circumstances we may anonymise your information, meaning that it can no longer be associated with you personally, and use it for research purposes in which case the information may remain with us indefinitely and without further notice to you.
Your legal rights, as detailed below, provide you the opportunity in some circumstance to request that we delete your data.
Under data protection legislation you have the right, under certain circumstances, to:
If you wish to undertake any of the above, please contact us.
As a security measure we may request certain information from you in order to confirm your identity and ensure you have the right to access personal information.
We will endeavour to respond within 1 month to a legitimate request. In the event that it will take us longer than 1 month we will keep you informed.
The Old Church School